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Reply to customers faster and more consistently!

typedesk empowers tech and customer support agents with instant access to personalized, automated response templates, directly within any ticketing system or email client. Simplify your workflow, reduce response time, and maintain consistent, high-quality customer interactions. Get started today!

Available on Mac, Windows and in your browser

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Your customer support powerhouse

Your team and processes evolve. typedesk is the tool that bridges the gap: create canned responses and text templates that you can use on all your apps and websites.

Explore features

Not just another canned response app

It has folders for organization
It offers advanced personalization variables
You can share your templates with anyone
Everyone is notified of changes on your templates
You can assign different permissions to each team member
It makes onboarding new hires a breeze
You can use it without touching your mouse
It's fast and easy to use
It works on Mac and Windows
It works with 10,000+ apps and websites
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Watch Customer Review

"typedesk is one of our favorite pieces of tech in our stack."

Pip Meecham
Tech Advisor & ClickUp Channel Partner

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A canned responses app that scales with your support team

Empower your agents with an advanced shared responses library. Thanks to collaborative editing, role-based permissions, and detailed reporting, typedesk ensures your team delivers the best customer service every time, fostering trust and driving satisfaction.

Learn more about teams

Our text expander is trusted by 15,000+ customer support and customer success agents!

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While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my canned responses quickly and efficiently.

Mélanie Shears, Customer Billing Specialist, Helpscout text expander for customer service, best text expander for support, text snippet tool for agents, text template software for helpdesk, text expander for email support, text expander for live chat, phrase expander for customer interaction, keyboard shortcut tool for support teams, typing automation for customer service, canned response software for agents, text expander utility for support
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The AI Assistant Tailored for Customer Support Excellence

typedesk is the ultimate text expander built to revolutionize the customer support workflow. Leverage AI-driven prompts to craft effective communication templates, share them with your support team, and deliver personalized responses to customers instantly – all from within your existing support workflow.

Discover typedesk AI
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Seamless Integration with Major Customer Service Platforms

Elevate efficiency with typedesk's flawless integration across all leading customer service platforms and tools. typedesk works on top of your existing apps and websites, without changing your habits and worklows.

Discover features
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Data Privacy, Tailored for Customer Support

Protecting your customers' data is as important to us as it is to you. typedesk ensures the safety of your templates and communications with AES-256 encryption and HMAC-SHA256 for integrity protection, meeting the high security standards expected in customer support.

Read our security policy
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Keyboard-First Efficiency for Support Agents

In customer support, response time is crucial. typedesk's keyboard-first approach ensures agents can swiftly transition from any platform to typedesk, input customer responses without missing a beat, and focus on what's most important—satisfying customers and resolving queries.

See all the shortcuts
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Optimize Customer Support with Activity Insights

Keep a pulse on your support team's effectiveness with typedesk’s Activity reports. Designed for support teams, these reports provide a transparent view of productivity and consistency, ensuring your team delivers on-brand messages every time.

Learn more
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Quick Access to Your Support Messages with the Quick Expander

Need that perfect trouble-shooting guide or empathy statement quickly? typedesk’s Quick Expander provides rapid access to your templates, ensuring your customer interactions remain consistent, empathetic, and professional—always.

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Powerful Variables for Personalized Customer Communication

Creating personalized interactions is a breeze with typedesk. Utilize our sophisticated variables to seamlessly integrate dynamic content such as customer names and issue details into your templates, making every conversation as individualized as your customers.

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Ready to reply to customers at the speed of light?

Join the text expander revolution. Get typedesk for you and your team today to reclaim your time!

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Rated 4.8/5 over 300+ verified reviews

Ready to save 30 hours per month?

Join the text expander revolution. Get typedesk for you and your team today to reclaim your time!

Start 14-day free trial
the document template generator ranked 5/5 on document automation platforms

Rated 4.8/5 over 300+ verified reviews

It was love at first type

Our top tech support teams save $900 per month by using typedesk text expander!

Read all reviews

I love typedesk! It is by far one of my favourite tools to have in our tech stack.

Response Management, Text snippet tool, Text expansion app, Email Autoresponders, Email Macros

Pip Meecham

Tech Advisor & ClickUp Channel Partner

We use typedesk to ensure that communications remain aligned and uniform across all our channels as our company scales up.

Message Templates, Typing shortcuts, Phrase expansion software, Keyboard macros, Response Management

Michael Johnson

Senior Certification Specialist, HighLevel

This software is unreal. It's like having a ChatGPT writing assistant on every single app I use and having all the prompts I can create at my fingertips.

Productivity enhancement tool, Saved Replies, Time-saving software, Boilerplate Text, Text replacement software

Michael Montefusco

Founder, Fitness Marketing Machine

This app is a phenomenal tool.

Message Templates, Quick text tool, Smart typing tool, Text snippet tool, Standardized Messages

David Shutler

Senior Recruitment Consultant

While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my canned responses quickly and efficiently.

Melanie Shears

Finance & People Operations, Customer Billing Specialist, Helpscout

Very flexible & convenient, very fast, active developing team with regular updates! Saving me hours of my time.

Copy and Paste Messages, Saved Replies, Pre-written Responses, Automated Responses, Custom shortcuts

Gerrit Grunert

Looking for Gmail CREMs

Excellent product! Switched over from T*xtExpand*r and TypeDesk is soooooo much better. I highly recommend to anyone considering purchase. Congrats on the launch and keep up the good work!

Text expansion software, Quick Responses, Response Management, Time-saving software, Automated Responses

C J

Cybersecurity consultant and blogger.

Fantastic app. I have been a customer for past 2 years. Deployed this on 6 of our companies and my users can't function without this tools. We have adopted it into daily operation. Simply the best. We stopped using the rest of the tools despited we paid for them.

Quick text tool, Text snippet tool, Response Library, Pre-made Messages, Response Templates

Andy Tran

@andy_tran15

Typedesk has helped and my company be productive everywhere, where we need to reuse text. Even when programming it's very helpful. It can act as a codesnippet database. For marketing, we have saved our brand color codes easiliy accessible by just typing :color and then selecting the color we want. The code is then automatically added to any text field. Super useful!

Email Scripts, Custom shortcuts, Response Management, Email Drafts, Standardized Messages

Tobias Geisler

Coach & CEO

🤗 I have been using Typedesk since December 2021 and I will never go back, there are really so many use cases for this incredible tool, that a comment is not enough, I will summarize it by saying that I use it every day and at all times: A keyboard shortcut + a couple enter or text entries and everything solved... 🔥 Many customers have noticed the difference and have asked me directly "How do you do it?", obviously I have recommended them in every way. 🤯 I've seen the announcements of the new features, specifically the integration with ChatGPT, it will be a very powerful thing to further increase the value over Typedesk and also improve day-to-day productivity. About this (and it is understood) the only thing I regret is that it requires a paid ChatGPT account, which is an AI that I have tried, I see its potential for use, but I still haven't finished integrating it into my flow to pay for it. I know that day will come sooner rather than later, but for now I will wait. Thanks to the amazing team at Typedesk, they are the best 🏆 @michel_vermeulen1 -- Idioma nativo: 🤗 Estoy usando Typedesk desde diciembre 2021 y jamás volveré atrás, realmente son tantos los casos de uso para esta increíble herramienta, que no basta un comentario, lo resumiré diciendo que lo uso todos los días y a toda hora: Un atajo de teclado + un par de enter o entradas de texto y todo resuelto... 🔥 Muchos clientes han notado la diferencia y me han preguntado directamente "¿Cómo haces?", obviamente los he recomendado en todo sentido. 🤯 He visto los anuncios de las nuevas funciones, específicamente la integración con ChatGPT, será algo muy poderoso para aumentar aún más el valor sobre Typedesk y también para mejorar la productividad en el día a día. Sobre esto (y se entiende) lo único que lamento es que requiera cuenta pago de ChatGPT, que es una IA que he probado, veo su potencial de uso, pero aún no la termino de integrar a mi flujo como para pagar por ello... Se que ese día llegará más temprano que tarde, pero por el momento esperaré. Gracias al increíble equipo de Typedesk, son los mejores 🏆 @michel_vermeulen1

Pre-written Responses, Text expansion app, Automation software, Response Library, Message Templates

Jorge A. Merino

DISEÑADOR GRÁFICO Y WEB

I absolutely love typedesk, and use it for a bunch of canned (and less canned, to be honest) responses, including a regular report I need to create for a client (cheating? No. Optimising it and just filling the numbers and name in [and a bit of random boilerplate] for a weekly report? YES!). Now enhanced with ChatGPT? Sign me up! I've been an avid recommender of Typedesk in my businesses for a while now. @michel_vermeulen and his team just gave me even more reason to move all my teams over.

Phrase expansion software, Response Management, Frequently Used Replies, Windows text expansion, Workflow automation

Theo Pistorius

Founder of 4 SA biz's. Pls no cryptos

Typedesk is a fantastic productivity and time-saving app! Been using it since 2021! Can't wait to try the enhanced AI integration with ChatGPT. To the moon!

Automation software, Response Templates, Productivity software, Typing shortcuts, Text replacement software

KC Wong

CEO, iZen Digital Media Marketing Agency

I often found it difficult to repeatedly type the same content. I told myself to create some kinds of storage for easy copy and paste, but I often gave up because of the inconvenience in working out such a storage. And TypeDesk really come as a rescue: a full-round solution and helped me to save significant repeating time!!!

HoangV

I wasn't exactly sure what it does or how it might help me. But the basic concept sounded like something that might come in handy for someone like me who is launching his own membership platform where I'll be engaging customers through a support desk, creating tutorials and running a membership site.

ricklewis

It is very easy to use. Simplicity is key which is perfect, because you don't want to be bogged down and distracted when a fast response is required. Glad i purchased, will definately get my ROI with time saved

James_Riddles

Fantastic tool for Content Creators or small Social media teams to interact across social media. Respond quickly and at scale to incoming and outgoing DM's. Great for fast Email responses. Perfect tool for answering similar questions. Team Folders is fantastic and it's the reason you should stack this offer. Get it. It saves so much time and effort.

pintofoptimism

I am a past user of textexpander. What I can already say is that I am surprised that I can do even more with this product than with textexpander. I can store different language versions. Snippets and small programs for batch automation.... I think it is exactly the right program for me!

_SebastianB_

I love typedesk! There are so many times when I need to send or reply to a message but I'm in the middle of something else. Typedesk is the perfect tool for those times because it allows me to quickly create, customize and organize set responses. It's also great because I can share and edit my responses with my entire team across multiple platforms.

Sumo-ling

I purchased typedesk and started using it. This app is one of the best in corresponding with our clients. Now I dont need to write emails, proposal etc again and again. typedesk made life easier, it's my assistant buddy now. Thanks typedesk... Highly recommended!

Sumo-ling

Great tool, thank you - love the structure, grouping of type of responses, easy to create ones.

ateleguz

this is a must-have tool for all company owners! huge time saver

masuk_sarker

Typedesk is one of the those tools you know has a bright future. This is due to its rock-solid focus on doing one thing well, and that's streamlining your team's replies in record times. The UX is simple and seamless. No longer worry about your team's communication being all over the place and get on the same page with Typedesk today.

FellowSumoling

Yes Just What I Needed! this is great for the repetitive task, such a time saver , my work production has gone through the roof with this tool thank you!

Sumo-ling

I am very impressed with how the team handled my 3 star review. They reached out directly to Malwarebytes, got them the info to get the product white listed, and then followed up with me. This is a much needed product, if you type the same thing multiple times. Don't let this get away from you. It's a great product with 5 star service.

Kathe

One of the best purchases on Appsumo!

iamsam

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Frequently asked questions

Need more info about typedesk document generator? Visit our learning centre to become a template master!

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What is a text expander?

A text expander for Windows and Mac is a productivity tool that allows users to create shortcuts for frequently typed phrases, sentences, or paragraphs. These shortcuts, known as text snippets, automatically expand into the full text when typed, saving time and effort. The text expander app is particularly useful for businesses and individuals looking to streamline their typing tasks and create consistent text templates for communication.

Is typedesk text expander free?

typedesk offers a versatile text expander solution with a free version that includes basic features, allowing users to experience the power of text snippets and text templates without any initial investment. For advanced features and unlimited usage, there are premium plans available that cater to a variety of needs.

Is your text expander a Chrome extension?

Yes, the typedesk text expander is available as an auto text expander for chrome, making it easily accessible and convenient for users who prefer to work within their browser. This extension integrates seamlessly with various online platforms, allowing for quick and efficient use of text snippets and text templates across numerous applications.

Does this work with Outlook?

Yes, typedesk works beautifully with Outlook email client. Click here to see how to use an email template on Outlook.

Why is my current text expander not working with my apps?

If your current text expander is not working with your apps, it may be due to compatibility issues or limitations in the software. typedesk is designed to work across a wide range of platforms, ensuring that your text snippets and text templates are available wherever you need them. Compatibility and integration are top priorities for our text expander app.

Is your text expander Word-compatible?

typedesk's text expander is compatible with Microsoft Word, enabling you to use your text snippets and text templates within one of the most popular word-processing software. This integration helps to enhance your writing efficiency and ensures consistency in your documents.

Do you offer a text expander for Windows?

Yes, typedesk provides a text expander for Windows that works with all your apps and websites. This ensures that whether you're working on emails, documents, or any other typing-intensive tasks, your text snippets are readily available to streamline your workflow on the Windows platform.

How to use text expander?

Using typedesk text expander for Windows and Mac is easy. Use the Quick Access to easily find any template, or define a text shortcut you can use to recall your text templates.

Can I use typedesk text expander with Gmail?

Absolutely, typedesk works with all email clients. Want to learn how to create gmail templates? See our dedicated article!

Do you offer a text expander for iPhone?

typedesk offers a desktop and laptop-friendly text expander. Although not currently available, the text expander for iPhone is under development. This will allow users to quickly insert text snippets and utilize text templates while on the go, enhancing productivity on their iOS devices.

Is this a mac text expander?

Absolutely! typedesk mac text expander works on all mac computers and is the best text expander for mac. typedesk is a great alternative to the build-in text shortcuts.

Do you offer a text expander for Mac?

For Mac users, typedesk has developed a dedicated mac text expander that integrates seamlessly with the macOS environment. This allows for efficient use of text snippets and text templates, making typing tasks faster and more consistent on Mac computers.

What is the best text expander for Windows?

It really depends on what you're looking for! typedesk text expander for Windows is a great solution if you are looking for an effortless and user-friendly solution at a reasonable price!

Start your free trial today

Join the text expander revolution. Get typedesk for you and your team today to reclaim your time!

Start 14-day free trial
the document template generator ranked 5/5 on document automation platforms

Rated 4.8/5 over 300+ verified reviews


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