LiveChat + Typedesk canned responses you can reuse everywhere
Agents in LiveChat answer the same questions all day. LiveChat has native canned responses, but they only work inside LiveChat. Typedesk lets you save each answer once and drop it into a chat by typing a short shortcut like /refund or /hours, and it works in LiveChat and every other app your team uses. This page shows how the Typedesk integration works with LiveChat and where it goes beyond native canned responses.
LiveChat has native canned responses with a # shortcut, shared and private options, and search, but they stay inside LiveChat. Here is the native method, and the faster, more flexible way with Typedesk.
Without Typedesk
For reference, here is the native method. LiveChat canned responses support a # shortcut, shared or private scope, and search, but they stay inside LiveChat.
With Typedesk
Typedesk runs through the browser extension, so it works directly inside the LiveChat agent app and everywhere else you type.
1
In Settings, open Canned responses and create a new one.
2
Add the text and one or more shortcuts, then choose Shared or Private.
3
In a chat, type # followed by the shortcut to insert it.
4
Because canned responses stay inside LiveChat, you cannot reuse them in email or any other app.
1
Save your standard answers in Typedesk, each with a short shortcut like /refund.
2
Open a LiveChat conversation and type the shortcut in the message box.
3
The full response expands instantly, ready to send or edit.
typedesk + LiveChat
Why LiveChat agents rely on canned responses
Reply speed and a consistent voice are the whole job in live chat. Customers want a fast, correct answer, and agents want to stop retyping the same reply. LiveChat has native canned responses with a # shortcut, shared or private scope, and search, but they live only in LiveChat; they cannot follow an agent into email, another chat tool, or any other app they also work in.
Template ideas for LiveChat support:
Refund, billing, and cancellation answers.
Opening hours, pricing, and availability replies.
Troubleshooting steps for your top recurring issues.
Friendly openers and closers that keep tone consistent.
How it works
Set up Typedesk once and reuse your LiveChat replies everywhere you work.
1
Install the Typedesk browser extension, plus the desktop app for Windows or Mac.
2
Save your most-used LiveChat answers as templates, each with a short shortcut like /refund or /hours.
3
In a LiveChat conversation, type the shortcut in the message box and the full response expands instantly.
One library beyond LiveChat
Native canned responses stop at LiveChat. Typedesk keeps a single library, so the same replies work in LiveChat, email, Slack, and any web form. Update the wording once, and it updates everywhere, and teams can share one approved library so everyone stays on-brand.
Your LiveChat replies, with superpowers!
Typedesk text expander takes LiveChat canned responses further, with fill-in fields and use beyond LiveChat.
Fill in details as you type
Typedesk adds fields you complete as the template expands, for order numbers, dates, or anything specific to the chat, so a canned answer still reads like a real one.
Works beyond LiveChat, in every app
Typedesk replies work in the LiveChat agent app and in email, Slack, and every other app your team uses, all from one library.
Share one reply library with your team
Keep every approved answer in a single shared library so your whole team replies consistently, with central updates pushed to everyone.
Insert any reply with a shortcut
Type a short shortcut like /refund and the full response expands right in the LiveChat message box, and the same shortcut works everywhere else too.
Take LiveChat canned responses to a new level
The most versatile way to create and reuse replies in LiveChat
Features
Create templates with custom fill-in fields
Share templates with teammates
Insert templates with a text shortcut
Search templates by keyword
Organize templates into folders
Reuse the same templates across apps
Comparison covers the built-in reusable-message features available in each product's standard interface. Optional add-ins, mobile keyboards, developer APIs, and third-party tools are excluded.
LiveChat canned responses stay inside LiveChat; Typedesk adds fields you fill in as you type and lets you reuse the same replies across every app.
Reply faster in LiveChat
Load your most-used answers into Typedesk, assign a shortcut to each, and let your agents reply in seconds while staying on-brand.
I love typedesk! It is by far one of my favourite tools to have in our tech stack.
Pip Meecham
Tech Advisor & ClickUp Channel Partner
We use typedesk to ensure that communications remain aligned and uniform across all our channels as our company scales up.
Michael Johnson
Senior Certification Specialist, HighLevel
This software is unreal. It's like having a ChatGPT writing assistant on every single app I use and having all the prompts I can create at my fingertips.
Michael Montefusco
Founder, Fitness Marketing Machine
This app is a phenomenal tool.
David Shutler
Senior Recruitment Consultant
While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my canned responses quickly and efficiently.
Melanie Shears
Finance & People Operations, Customer Billing Specialist, Helpscout
typedesk saves me so much time! Creating a template is easy to do and these shortcuts save so much time. I'm finding new ways every week to continue optimizing my time by fine tuning my templates. The new features provide easy ways to create multiple results from a single template.
Jason E.
COO
I(we) absolutely LOVE typedesk. This is a no brainer for any solopreneur or team that have to deal with customers support, fill forms on a regular basis, or just save time in general. It also syncs up on the cloud with everyone on the team so we have brand consistency across the company and remove the guessing out of the replies that our team have to generate keeping it custom for all our clients. We write or edit it once, and the entire team is automatically up to date for their very next communication. It's 10x faster, and works like a charm across all our platforms. UI is friendly with minimal learning curve. And like that wasn't enough, they just brought chatGPT integration at no extra cost allowing us to bring the power or 'reply', 'paraphrase', 'summarize' and much more to all our activities with the press of a keystroke. No need to copy/paste from one app to another or even having to go to chatgpt itself, it brings it right there and then for us. Thank you, definitely makes our life much easier. Our team now use it for their personal tasks as well.
Patrick Charlier
Co-founder
Hi all. This product is well developed, easy to use and fast. I use Typedesk for months now. Every day it helps me to accelerate my work. I can use canned response everywhere, shortcuts for common texts and organize them by theme. You can elaborate longer text models with variables. With ChatGPT integrated, it will become faster than ever. A must have tool. Bravo et mille fois merci !! @michel_vermeulen1
Philippe Ruaudel
A French SciFi writer
A DBA Oracle
Typedesk is one of my favourite tools and saves me literally 2+ hours a day, I use it every 5 mins or so.
Highly recommended!
Shane Harris (Patch)
@shane_harris_patch_
This app is a totally time-saver. So amazing when it comes to typing reports and email messages when I want to save time.
Dr. Gwen Smith
Energy healing life coach
Exceptional piece of software. I need to write a ton of E-Mails and created some templates for myself, which I just copied. The Problem was that I needed to manually change some elements like names and other information unique to every single mail. Every so often, it's easy to forget to fill out one of the blank spaces within my text template after copying, which is frustrating when you have sent an e-mail with "Hello _____". There may be some more or less complicated workarounds within some writing & Mail Software I use, but nothing has been as easy to use as typedesk. You can paste your precomposed text in typedesk as a new "canned response", replace your "_____ blank_____" with a variable, individualize how you want to be prompted when it's time to fill in the information in the blank fields. From now on, you just type "/" + "your pre-defined shortcut" and there you go.
My personal Killerfeature: It lives outside your applications, so it can be used with every single piece of software where you need to enter text. Regardless if it's within a browser, Mail application, Word, Excel etc.
Marifl
@marcus_ifland
🤗 I have been using Typedesk since December 2021 and I will never go back, there are really so many use cases for this incredible tool, that a comment is not enough, I will summarize it by saying that I use it every day and at all times: A keyboard shortcut + a couple enter or text entries and everything solved... 🔥 Many customers have noticed the difference and have asked me directly "How do you do it?", obviously I have recommended them in every way.
🤯 I've seen the announcements of the new features, specifically the integration with ChatGPT, it will be a very powerful thing to further increase the value over Typedesk and also improve day-to-day productivity. About this (and it is understood) the only thing I regret is that it requires a paid ChatGPT account, which is an AI that I have tried, I see its potential for use, but I still haven't finished integrating it into my flow to pay for it. I know that day will come sooner rather than later, but for now I will wait.
Thanks to the amazing team at Typedesk, they are the best 🏆 @michel_vermeulen1
-- Idioma nativo:
🤗 Estoy usando Typedesk desde diciembre 2021 y jamás volveré atrás, realmente son tantos los casos de uso para esta increíble herramienta, que no basta un comentario, lo resumiré diciendo que lo uso todos los días y a toda hora: Un atajo de teclado + un par de enter o entradas de texto y todo resuelto... 🔥 Muchos clientes han notado la diferencia y me han preguntado directamente "¿Cómo haces?", obviamente los he recomendado en todo sentido.
🤯 He visto los anuncios de las nuevas funciones, específicamente la integración con ChatGPT, será algo muy poderoso para aumentar aún más el valor sobre Typedesk y también para mejorar la productividad en el día a día. Sobre esto (y se entiende) lo único que lamento es que requiera cuenta pago de ChatGPT, que es una IA que he probado, veo su potencial de uso, pero aún no la termino de integrar a mi flujo como para pagar por ello... Se que ese día llegará más temprano que tarde, pero por el momento esperaré.
Gracias al increíble equipo de Typedesk, son los mejores 🏆 @michel_vermeulen1
Jorge A. Merino
DISEÑADOR GRÁFICO Y WEB
Typedesk allready was really usefull as my textexpander. But when I started using ChatGPT and other AI tools I quickly starting using Typedesk as my prompt repository too.
If you are into prompting you'll notice that there is a lot of reoccuring phrases. Like "Imagine you are a SEO specialist" and "Write using Hemmingway rules". Exactly those elements you can store in Typedesk and use easily to construct your 'perfect' prompt. And you can use it in ChatGPT but also in all other AI tools.
For me Typedesk is the 'perfect' prompt repository.
Asing Ku
@asing_ku
i been using typedesk for several years, since 2021, i would say the software is great,
i have windows/mac they sync perfectly, this is one of the software that i use everyday,
it saves much of my time on thinking on how to answer clients, i have my FAQ in typedesk, i just search it and copy/paste into my support desks. i love it has a search function, and i can share the answers with my co-workers. so they save time on answering FAQs.
李鼎嘉
@new_user_74d7929319
Typedesk is an amazing app, and i've been using for quite some time now! Thanks @michel_vermeulen1 for adding the OpenAI integration.
Do you have any tutorials setup yet on how to actually use the integration?
Ali Khalil
@ali_khalil
Oh mighty God, I pray for blessings upon Typedesk launching on Product Hunt today. This tool is of immense value to our team and we use it on a daily basis to streamline our work. I pray that it is well-received by the community and that it will be just as useful to others as it is to us. Please bless the developer and all those involved in bringing this great product to market. Amen.
Frank Sellingsloh
@frank_sellingsloh2
I use TypeDesk every day and it saves me the time and annoyance of typing repetitive text. It's seems like a small thing, saving a few seconds here, a few there, but they really do add up.
lionstail
This solution is super useful. I have many cases, where I can use it in my daily work.
m_b
We are a niche service industry and we get a bunch of leads and let me just say that takes up a lot of time when we could be using canned responses like a pro with typedesk. The idea is to free up time in responding so we all could use help with that I imagine. It pays for itself.
kor44
Anyone that values their time should use a text expander solution.
Sumo-ling
Great product and even better support! Shout out to Michel for his help!
Mr.Johnson
I am a past user of textexpander. What I can already say is that I am surprised that I can do even more with this product than with textexpander. I can store different language versions. Snippets and small programs for batch automation.... I think it is exactly the right program for me!
_SebastianB_
I had been looking for something exactly like this for a while because others I've tried have disappointed me. I was beginning to think I would never find it.
Sumo-ling
I have been a longtime user of TextExpander and keyboard snippets / shortcuts from other apps. I really enjoy using apps that allow me to save time by re-typing common phrases. With the use of multiple apps, I no longer have to edit text in every app to update a phrase or snippet, I can just update Typedesk.
mc_sumo
After trying others, looking at how they worked (or didn't), and looking at their features and prices I realized, this is one sweet deal. Its clean, simple and does its job. Support is quick to reply. Thank you.
Yes. LiveChat has native canned responses with a # shortcut, shared or private scope, and search, but they only work inside LiveChat. Typedesk adds fill-in fields and use across every app.
How is Typedesk different from LiveChat canned responses?
LiveChat canned responses live inside LiveChat. Typedesk uses one library that works in LiveChat and every other app, and adds fields you fill in as you type.
Does Typedesk work inside LiveChat?
Yes. The Typedesk browser extension works in the LiveChat agent app, so your shortcuts expand directly in the message box.
Can the whole support team share the same responses?
Yes. Shared libraries let every agent use the same approved answers, with central updates pushed to all of them.
Is it free?
Typedesk adds fill-in fields and use across every app on top of what LiveChat offers, and you can sign up for free to get started.
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