Home Canned responses for HubSpot
how to create canned responses snippets and templates in hubspot

HubSpot + Typedesk
canned responses you can reuse everywhere

Sales and support teams in HubSpot send the same replies again and again. HubSpot has snippets and templates, with limited use outside HubSpot through its supported email extensions, add-ins, and mobile keyboard. Typedesk lets your team use one shared template library across HubSpot and the other desktop and browser apps where they work. This page shows how the Typedesk integration works with HubSpot and where it goes beyond native snippets and templates.

Available on Mac, Windows and in your browser

300+ reviews

How to create canned responses in HubSpot

HubSpot has snippets with a # shortcut and account-wide sharing, plus templates with folders and search, with only limited use outside HubSpot. Here is the native method, and the faster, more flexible way with Typedesk.

Without Typedesk

For reference, here is the native method. HubSpot snippets have a # shortcut and account-wide sharing; templates add folders and search. Their use outside HubSpot is limited to its supported extensions, add-ins, and mobile keyboard.

With Typedesk

Typedesk runs through the browser extension, so it works directly inside HubSpot and everywhere else you type.

1

In Settings, create a snippet with text and a shortcut, or a template for a full email.

2

Organize snippets and templates into folders so they are easy to find.

3

When composing, type # and the shortcut to insert a snippet, or pick a template.

4

HubSpot snippets work in selected supported tools, but they are not available as a universal template library across every app your team uses.

1

Save your standard replies in Typedesk, each with a short shortcut like /refund.

2

Open a HubSpot email, chat, or record and type the shortcut.

3

The full response expands instantly, ready to send or edit.

typedesk + HubSpot

Why HubSpot teams rely on canned responses

Reply speed and a consistent voice matter across sales and support. Teams want to stop retyping the same answers and outreach. HubSpot has snippets with a # shortcut and account-wide sharing, plus templates with folders and search, but their use outside HubSpot is limited to HubSpot-supported extensions, add-ins, and its mobile keyboard, so they are not a universal library across every app your team works in.
Template ideas for HubSpot:
  • Sales follow-ups and meeting requests.
  • Refund, billing, and cancellation answers.
  • Onboarding and how-to replies.
  • Friendly openers and closers that keep tone consistent.

How it works

Set up Typedesk once and reuse your HubSpot replies everywhere you work.

how to create canned responses snippets and templates in hubspot
1

Install the Typedesk browser extension, plus the desktop app for Windows or Mac.

2

Save your most-used HubSpot replies as templates, each with a short shortcut like /refund or /demo.

3

In HubSpot, type the shortcut in an email, chat, or record and the full response expands instantly.

how to create canned responses snippets and templates in hubspot

One library beyond HubSpot

Native snippets and templates reach only HubSpot and its supported extensions. Typedesk keeps a single library, so the same replies work in HubSpot, email, Slack, and any web form. Update the wording once, and it updates everywhere, and teams can share one approved library so everyone stays on-brand.

Your HubSpot replies, with superpowers!

Typedesk text expander takes HubSpot snippets and templates further, with fill-in fields and use beyond HubSpot.

Fill in details as you type

HubSpot tokens auto-fill from CRM data. Typedesk adds fields you complete as the template expands, for anything not stored in HubSpot, so nothing is left as a placeholder.

Works beyond HubSpot, in every app

Typedesk replies work in HubSpot and in email, Slack, and every other app your team uses, all from one library.

Share one reply library with your team

Keep every approved reply in a single shared library so your whole team stays consistent, with central updates pushed to everyone.

Insert any reply with a shortcut

Type a short shortcut like /refund and the full response expands right where your cursor is, and the same shortcut works everywhere else too.

Take HubSpot snippets and templates to a new level

The most versatile way to create and reuse replies in HubSpot

Features

typedesk how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Create templates with custom fill-in fields

how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Share templates with teammates

how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Insert templates with a text shortcut

how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Search templates by keyword

how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Organize templates into folders

how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Reuse the same templates across apps

how to create canned responses snippets and templates in hubspot
how to create canned responses snippets and templates in hubspot

Comparison covers the built-in reusable-message features available in each product's standard interface. Optional add-ins, mobile keyboards, developer APIs, and third-party tools are excluded.

HubSpot snippets and templates use personalization tokens that auto-fill from CRM data. Limited external access is available through HubSpot's supported add-ins and mobile keyboard; Typedesk adds custom fill-in fields and broader reuse across desktop and browser apps.

Reply faster in HubSpot

Load your most-used replies into Typedesk, assign a shortcut to each, and let your team reply in seconds while staying on-brand.

I love typedesk! It is by far one of my favourite tools to have in our tech stack.

Customer review

Pip Meecham

Tech Advisor & ClickUp Channel Partner

We use typedesk to ensure that communications remain aligned and uniform across all our channels as our company scales up.

Customer review

Michael Johnson

Senior Certification Specialist, HighLevel

This software is unreal. It's like having a ChatGPT writing assistant on every single app I use and having all the prompts I can create at my fingertips.

Customer review

Michael Montefusco

Founder, Fitness Marketing Machine

This app is a phenomenal tool.

Customer review

David Shutler

Senior Recruitment Consultant

While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my canned responses quickly and efficiently.

Melanie Shears

Finance & People Operations, Customer Billing Specialist, Helpscout

Typedesk it’s truly a timesaver when it comes to writing. Whatever task you’re on, you know you have Typedesk’s backup. I wouldn’t know what I would do without it now!

Customer review

Sean Eruppakkattu

Physicist

Super easy to use with a clean interface. Useful tool.

Customer review

Raul Estrela

Founder Tecla Digital on 2001.

Typedesk is an innovative TextExpander alternative that I use daily. Can’t recommend it enough. Can’t wait until it’s available on iOS! Highly recommend.

Customer review

Steven 👾

Helping people work smarter, not harder.

Exceptional piece of software. I need to write a ton of E-Mails and created some templates for myself, which I just copied. The Problem was that I needed to manually change some elements like names and other information unique to every single mail. Every so often, it's easy to forget to fill out one of the blank spaces within my text template after copying, which is frustrating when you have sent an e-mail with "Hello _____". There may be some more or less complicated workarounds within some writing & Mail Software I use, but nothing has been as easy to use as typedesk. You can paste your precomposed text in typedesk as a new "canned response", replace your "_____ blank_____" with a variable, individualize how you want to be prompted when it's time to fill in the information in the blank fields. From now on, you just type "/" + "your pre-defined shortcut" and there you go. My personal Killerfeature: It lives outside your applications, so it can be used with every single piece of software where you need to enter text. Regardless if it's within a browser, Mail application, Word, Excel etc.

Customer review

Marifl

@marcus_ifland

Fantastic app. I have been a customer for past 2 years. Deployed this on 6 of our companies and my users can't function without this tools. We have adopted it into daily operation. Simply the best. We stopped using the rest of the tools despited we paid for them.

Customer review

Andy Tran

@andy_tran15

There's no app that can do what this does.

Customer review

Rita Schaff

I love testing applications

Have been using typedesk for a year, it saves so much time to not write the same again and again (names, emails, greeting formulas). And I have been beta testing the ChatGPT integration,it works as promised. Apart from not having to use the openai interface, I just change the keyword and don't have to retype or copy paste the basic prompt. And Michel always responsive.

Customer review

Torsten P.

CEO automation.re - find embedded iPaaS

Typedesk is an automation tool for canned responses that can help increase efficiency and productivity in customer support. With this tool, agents can create and save predefined responses for common questions, allowing them to quickly respond to customers without having to type the same response over and over again. Typedesk is especially useful for those who work in customer support or similar roles where they receive many similar questions. Users can organize their responses into categories for easy searching and retrieval, and they can also customize their responses with replacement fields to tailor them to each specific case.

Customer review

Tony Wiljanden

@tony_wiljanden

Customer review

Jeremy Muselet

Business Development

Great tool, thank you - love the structure, grouping of type of responses, easy to create ones.

ateleguz

I didn't think it was very useful for my small business but I tried it and within a day I purchased a code! It is so awesome and helpful. Saves me loads of time and I no longer make the mistake of putting someone else’s name in an email when copying the text. I use it to put in my brand color codes everywhere when needed, fast reply's and so much more. Really love it.

Puck

Typedesk is a great tool, as you can answer fast and directly by copy and paste. It's not depending on the plattform as it's operating as an desktop app. To sum it up typedesk is really a little but great helper with more even potential.

nomorewords

Typedesk will speed up so many of our repetitive processes & rapidly access a library of canned responses with a click - moving quickly through docs.

paul868

After trying others, looking at how they worked (or didn't), and looking at their features and prices I realized, this is one sweet deal. Its clean, simple and does its job. Support is quick to reply. Thank you.

woodennickel

I love typedesk! There are so many times when I need to send or reply to a message but I'm in the middle of something else. Typedesk is the perfect tool for those times because it allows me to quickly create, customize and organize set responses. It's also great because I can share and edit my responses with my entire team across multiple platforms.

Sumo-ling

We're loving typedesk! It's easy to use, and saves us tons of time when it comes to sending emails to our customers. The variables work well, although we wish we could have alternate email addresses assigned to each user and be able to use them in variables.

sebfontan

Anyone that values their time should use a text expander solution.

Sumo-ling

Typedesk will make our team much more productive in the future. Since purchasing it, I'm constantly adding new text templates, mostly related to client communication, to share with the team. The ability to work with different variants and variables is absolutely unbeatable. 100% recommendation.

Sumo-ling

I am very impressed with how the team handled my 3 star review. They reached out directly to Malwarebytes, got them the info to get the product white listed, and then followed up with me. This is a much needed product, if you type the same thing multiple times. Don't let this get away from you. It's a great product with 5 star service.

Kathe

This is exactly what I needed for my team to build better systems!

Nookie_at_Dating_Kinky

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Trusted by 15,000+ teams worldwide

Frequently asked questions

Common questions about HubSpot snippets, templates, and canned responses.

Visit learning center

Does HubSpot have canned responses?

Yes. HubSpot has snippets (short reusable text with a # shortcut) and templates (full emails with folders and search), shared across your account, with limited use outside HubSpot through its supported extensions, add-ins, and mobile keyboard. Typedesk adds fill-in fields and one library across every app.

How is Typedesk different from HubSpot snippets and templates?

HubSpot snippets and templates work in HubSpot and its supported extensions, and auto-fill CRM tokens. Typedesk uses one library that works in HubSpot and every other app, and adds fields you fill in as you type.

Does Typedesk work inside HubSpot?

Yes. The Typedesk browser extension works in HubSpot, so your shortcuts expand directly in emails, chats, and records.

Can the whole team share the same responses?

Yes. Shared libraries let everyone use the same approved replies, with central updates pushed to the whole team.

Is it free?

Typedesk adds fill-in fields and use across every app on top of what HubSpot offers, and you can sign up for free to get started.

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